More control of the telephone assets on the C-Soft console!
features listed below give the dispatcher the power to not only patch telephone
calls to radio transmissions, but also to manage multiple telephone lines with
conferencing, call waiting, and call transferring capability
- Call Hold –
Places the incoming call on hold and then allows it to be picked up or
- Call Waiting –
If two parties are in a call, one of the participants receives an audible
indicator when a call from a third party calls their number.
- Call Transfer (Blind)
– If two parties are in a call, one may transfer the call to a third party
without first contacting the third party.
- Call Transfer
with Consultation – If two parties are in a call, one may call a third
party and then transfer the call to the third party after announcing that
there is a transfer.
- Call Forwarding
– Unconditional, Busy, and Conditional. Unconditional Call Forwarding
routes all calls to the phone number to voicemail or another number for
any reason. Call Forwarding (Busy) sends a call to another phone number or
voicemail in the event the line is busy. Call Forwarding (No Answer) sends
the call to another phone number or voicemail in the event that there is
no answer (after a pre-defined time).
- 3-Way Call
Conferencing – Up to 3 calls can be connected via a conference bridge.
- Cross Patching
Radio PTT (users with SIP calls) – Allows dispatchers to interface radios
via SIP to be included in interoperable conferences.
- Call Conference
(up to 5 users) – Allows multiple calls out to others, putting all on
hold, then bridging the conference call.
- Do Not Disturb –
Allows all calls to be routed to voicemail.
- Mic Mute –
Allows the microphone to be muted during a call.
- All SIP call
sessions are recorded on the Network Recorder – C-Soft records via echo packets,
so the user can configure echo packets in C-Soft Designer.
- SW Keys (instead
of Dongles) – Users have the option to purchase the SW Key, which would
use the ADHB-4.The feature is called “ADHB-4 Licensing” because this
feature will be used in the future to enable other products. NOTE: while
plugged in, the ADHB-4 can act as a license key. Also note that the
license codes for the ADHB-4 must be acquired in order to enable this
feature. The ADHB-4 can be licensed for the number of C-Soft lines and the
number of SIP-enhanced lines.
- Flash button –
Added on the SIP window's keypad page. It functions the same as the Hook
Flash button on the main window.
- Backspace and
Clear buttons – Added on the SIP window's keypad page.
- SIP Call control
buttons and window will now display a green “Forward”icon while any type
of forwarding mode is active.
offering of its kind, Advanced SIP is controlled with a dongle or, for use with
an ADHB-4, a soft dongle is available.